Postmortem -
Read details
Jan 13, 09:49 PST
Resolved -
The work around that we put in place on Thur 1/8 about noon resolved the issue with the Chromebook wifi connections.
Jan 13, 09:31 PST
Update -
The work around that we put in place Thur 1/8 about 12:45p appears to have fixed the wifi issue with the Chromebook.
Jan 9, 10:57 PST
Update -
We put in a second work around for the Chromebooks about 12:45p this afternoon. This is getting much better results. I am hopeful we are close to normal.
Jan 8, 14:34 PST
Update -
The change that we made last night looked promising but failed this morning under heavier load. We have another work around in place at ITS and the HS the looks promising. We may need to put the work around in place at the middle and elementary school servers but think they may be ok with the changes from last night since they are on a lighter server load.
Jan 8, 10:05 PST
Monitoring -
Additional setting changes have been made to all the school servers. It seemed to work well under light load. Hopefully it will work well under heavy load.
Jan 7, 19:36 PST
Update -
The last change had a small improvement but did not fully resolve the issue.
Jan 7, 14:31 PST
Identified -
We have implemented another change that may have fixed the issue for some sites.
Jan 7, 12:08 PST
Investigating -
Chromebooks are having connectivity issues this morning again. We are investigating.
Jan 7, 09:34 PST
Monitoring -
The server changes have been applied. Things should be back to close to normal.
Jan 6, 17:56 PST
Identified -
The issue has been identified in the recently upgraded Windows 2025 server network card driver. We are working on implementing changes to fix the issue. Chrome books should start connecting reliably to SKAccess as we work through the servers.
Jan 6, 12:55 PST
Update -
The chrome books are intermittently connecting. They are randomly having trouble getting network IP addresses. We are still looking for the cause of the issue.
Jan 6, 09:27 PST
Investigating -
We are working to track down the issue the the Chromebooks.
Jan 5, 09:51 PST